Privacy Policy

Last Updated: September 2026

Introduction

Vertex-willow respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or use our services.

Information We Collect

We collect the following types of information:

  • Contact information including name and email address when you submit inquiries
  • Project details you provide when requesting services
  • Technical data including IP address, browser type, and access times
  • Cookie data as described in our Cookies Policy

How We Use Your Information

We use collected information for the following purposes:

  • To respond to service inquiries and provide quotations
  • To communicate about production requirements and scheduling
  • To improve our website functionality and user experience
  • To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

  • Your consent when submitting forms
  • Contractual necessity when providing services
  • Legitimate business interests in operating our services
  • Legal compliance requirements

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. Inquiry data is retained for two years unless a business relationship is established, in which case records are kept for seven years in accordance with UK accounting requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Third-Party Disclosure

We do not sell, trade, or transfer your personal information to third parties. We may share data with trusted service providers who assist in operating our website or conducting business, provided they agree to keep information confidential.

International Data Transfers

Your data is processed within the United Kingdom. Any transfers outside the UK are protected by appropriate safeguards.

Contact for Privacy Matters

For questions about this privacy policy or to exercise your rights, contact us at: [email protected]

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date.